Make Or Break Moments: Building Customer Relationships

Build relationships with your customers using this revolutionary method of communication. Workshops include hands-on experiential training.

 

Participants will learn:

• How to indentify a Make or Break Moment
• The key to understanding customer’s expectations
• The importance of putting yourself in the customer’s shoes
• How critical empathy is and three ways to fake it if it doesn’t come natural
• The difference between perception and reality and what happens if you don’t get it right

Who Should Attend: Frontline customer associates, Department and Store Managers, Regional Managers. Minimum of 10 and maximum of 50 attendees.

Length of Session: 90 minute Key Note Address

Speaker Requirements: 48 hours notice of number of attendees expected. All handouts will be provided at no additional cost.

Deborah provided realistic illustrations that I could understand and apply to my own business. I came away with so much to think about and put into practice, and her upbeat positive approach made me feel encouraged to take action. This was time well spent!

Sarah Sawaya, owner Sassafras Design and workshop attendee