Call Center Service: Do You Use Your Super Powers for Good?

Call Center Associates: their value – their “super” power – their opportunity to make a difference.

Participants will learn:

• The importance of their role in the lives of calling customers
• Five key “powers” they possess and how they can use their powers for good:

            -  Mighty Mouse: The Power to Save the Day
            -  Velma Dinkley (Scooby Doo) The Power of Answers
            -  Superman’s x-ray vision – The Power to See Solutions 
            -  Adrian Monk – The Power of Details
            -  Invisible Woman – The Power of Empathy

• The importance of building relationships in one minute or less
  
  Who Should Attend: Call Center Associates, Managers and Supervisors. Minimum of 15 attendees. No Maximum number.

Length of Session: 45-60 minute Key Note Address

Speaker Requirements: 48 hours notice of number of attendees expected. All handouts will be provided at no additional cost.

Jon Wright, Supervising Manager Sam’s Club Call Center requested articles based on this presentation for their new-hire training program.